PO Box 809
Framingham, MA 01701
Shipping and Return Policy
If there are any questions about your order, or you would like to return any merchandise, please email us at firstname.lastname@example.org. Please do not return any merchandise without authorization.
When sending your email please provide the following information if possible:
- Your Name
- Order #
- Date Ordered
- What part of your order seems to have a problem (if books, titles please)
- Description of the problem (incorrect item, defective, damaged in shipping, etc.)
We want you to be satisfied.
Convention memberships are not refundable. If you want to transfer your membership to another person, send email to email@example.com.
- We will use your credit card information only to process your request.
- We will use your personal information as needed to fulfill your order or to process your membership request.
- We may retain your membership data and use it to send you information related to your membership. We may also share convention membership data with other fannish conventions we support. We will otherwise release personal information only when required by law. We may share contact information among members of the same organization unless you tell us not to.
- This website is run by NESFA®, the New England Science Fiction Association, Inc., an all-volunteer 501(c)(3) non-profit organization.
- NESFA's online store accepts payment via American Express, Diners Club, Discover, JCB, MasterCard, Visa, and PayPal.
- Boskone® is an annual Science Fiction convention run by NESFA.
- NESFA Press is NESFA's publishing arm. We also sell some books from other publishers.
- NESFA usually processes orders weekly. Charges will appear on your credit card bill as from "NESFA", "New England Science Fiction Association", or an abbreviation thereof.
- Please allow 2-5 weeks for delivery of books. All international shipping is by air; domestic orders are usually shipped via UPS Ground.
- For international shipping 1-2 books, please add $25 per book to Canada addresses, $35 per book elsewhere. For larger orders, please use our online store shipping calculator, or write to firstname.lastname@example.org for a quote.
- Domestic shipping is priced (when ordering via our online store) by using the UPS calculator and adding $1 for handling.
- All shipping fees are subject to change without notice.
- If you require other shipping options, please contact us at (email@example.com).